1.1 We use Hermes for UK deliveries.
1.2 For standard delivery £2.90 [including free postage deliveries], our aim is to prepare your order and despatch it within 5 working days [Monday to Friday excl. bank holidays], which means that you will receive your order within 5 to 10 working days. This may not always be possible depending on the volume of orders on our system, so if your order has not been dispatched within 5 working days, please contact us directly.
1.3 Orders over 1kg are subject to higher delivery charges.
1.4 Some large items are only available for pick up from one of our shops, we are able to arrange a courier if this isn't possible. This will be discussed with you before dispatch.
1.5 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
1.6 If you do not receive your order within 5-10 working days from the date of dispatch, please contact any of our stores
1.7 We will replace lost or damaged orders free of charge.
1.8 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
1.9 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched